Secure Remote Services

Increasingly high demands are being placed on production, and the availability and product criteria play an important role. As a result, industrial installations are becoming increasingly automated, resulting in them becoming more and more complex. This also makes external expertise for the maintenance of these installations inevitable. Agidens offers a Secure Remote Service that allows fast diagnosis without having to go the client’s site.

A safe and convenient solution

Our standard Secure Remote Service solution consists of an industrial VPN device that connects to secure servers in the cloud. Agidens Food & Beverage’s engineers also connect to these same servers via their VPN software. The user management on these servers ensures that only authorized engineers can connect to the network of our clients. The data sent via this VPN connection is encrypted from the VPN device all the way to the engineer. This ensures that the data cannot be intercepted.


  • A sophisticated service concept that combines availability, stability, and security.
  • The client decides, by flicking a switch, when the VPN connection is active.
  • In most cases, no network changes are required.
  • One structured service, without separate or fragmented solutions.
  • Provides central management of the service machines.
  • Virtual service machines are accessible from the Agidens network. Servicing can be carried out in-house using the VPN connection to the Agidens network.

How can we help?

Want to get to know Agidens Food & Beverage? We are here to listen to your questions and challenges.


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