Managed OT Modules built around your operational reality
Our Managed OT Service Level Agreements delivers more than periodic health checks. It helps your organizations proactively reduce operational risk and improve the long-term stability of the industrial environment.
A modular SLA approach for stronger OT performance
Your industrial environment has its own risks, priorities and compliance requirements. With our Managed OT Modules, you can build a service package that supports your specific operational needs, from reducing unplanned downtime and improving cybersecurity visibility to supporting NIS2 and IEC 62443 initiatives and extending the lifecycle of your OT systems.
Choose the modules that best fit your organization, or start from one of our predefined Essential or Premium packages.
Discover our different modules
OT Network Infrastructure Support
- 24/7 access to the Agidens OT support organization for incident coordination and advisory assistance.
- Network health check performed once per year (included in Essential) or twice per year (included in Premium)
- Link error analysis
- Asset status review
- Lifecycle assessment
- Network health evaluation
OT System Platform Support
- 24/7 access to the Agidens OT support organization for incident coordination and advisory assistance.
- The Managed OT SLA includes the following preventive system health activities:
- System health check performed once per year (included in Essential) or twice per year (included in Premium)
- Scheduled installation of standard Windows security updates during agreed maintenance windows
- Operating system health assessment
- Backup status verification
- Server and client hardware status review
OT Infrastructure Healt Monitoring
- Monitoring alerts are reviewed periodically
- Agidens-supported tool, license included
- Contact within one business day in case of high-priority error messages
- Monitoring software hosted by Agidens
- Quarterly report, including recommendations & observations
- Optional: Support for customer-hosted monitoring instead of Agidens-hosted monitoring
OT Security Gateway Support
- 24/7 support for the security gateway (firewall) and cybersecurity event notification and advisory analysis
- Cybersecurity network check performed once or twice per year (included in Premium)
- Firewall status review
- Log analysis for significant or recurring threats
- Cybersecurity alert review
NIS2 Compliance Readiness
- Initial one-time NIS2 assessment of the OT network, including system, network, personnel and assets
- Annual NIS2 GAP analysis performed in consecutive years
- Assessment of system changes to validate required NIS2 corrective actions
- Comprehensive report provided, including a detailed recommendations & observations
OT Thread Detection & Monitoring
- Review and analysis of security alerts generated by the monitoring platform
- Contact within one business day in case of high-priority error messages
- Detailed quarterly report from the threat detection software, including recommendations & observations
Available in 2 options:
- Basic monitoring and detection using Windows Defender for Endpoint
- Advanced monitoring and detection using Claroty
Resources On Demand
All corrective, engineering and configuration activities can be performed through this modules
IEC 62443-certified specialists available on demand
- OT network changes and troubleshooting
- System changes and troubleshooting
- Firewall changes and troubleshooting
- Monitoring tool modifications OT Network changes or debugging
NIS2 specialized consultants
- Experienced NIS2 consultants
- Advanced system and network analytics
- OT network architecture design and setup
IT/OT convergence consulting
Secure Remote Access
Give your internal teams and external vendors secure, controlled access to your OT environment without the complexity and risks of traditional VPNs. With ARC, every user is identified, every session can be approved and monitored and every connection is fully auditable.
Designed for industrial environments, ARC helps you manage remote access across sites, users and vendors with role-based and time-based permissions, just-in-time sessions, session recording and exportable audit trails. This gives you more visibility, stronger control and better support for compliance initiatives such as NIS2, ISO 27001 and IEC 62443.
Ready to strengthen your OT environment?
Whether you want to reduce operational risk, improve cybersecurity visibility, support compliance initiatives or extend the lifecycle of your OT infrastructure, our experts can help you define the right Managed OT SLA package for your organization.
Choose the modules that match your priorities, or let us guide you towards the Essential or Premium package that best fits your operational reality.